Repair is becoming a right. Will customers choose it?

A product can be repairable and still be replaced. The customer's decision depends on price, turnaround, convenience, and confidence in the result, not regulation alone. What price, turnaround, warranty and access to parts, tools and diagnostics would turn repair from a legal right into a service customers choose, and who is best placed to provide it? • Who should provide repair: manufacturers, retailers, or independent repairers? • What access to spare parts, tools, diagnostics, and information do repairers need? • What price, turnaround and warranty would persuade customers to repair rather than replace?